Refund policy

Due to the fragile nature of our products, we are unable to accept returns. Cancellations are accepted but must be requested before your order has shipped. Once your order has shipped, we can no longer cancel it.

For immediate help with any questions, to cancel your order, or if your order arrives with missing, incorrect, or damaged items, please contact us at info@helios-llc.com.

Damages and Issues
 Please inspect your order upon delivery and contact us immediately if any item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

International Orders
Any international orders are placed at the buyer’s risk. Helios Bio Pro is not responsible for issues related to international shipping including (but not limited to) customs seizures, delays, or lost packages.

Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@helios-llc.com.